Terms and Conditions
The content of this website is for your general information and use only. It is subject to change without notice.
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This website contains material which is owned by the Company. This material includes, but not limited to, the design, layout, look, appearance and graphics. Replication is prohibited.
Unauthorized use of this website may give rise to a claim of damages and/or criminal offence.
The Company reserves the right to change the Terms and Conditions at any time.
SHIPPING
Shipping Policy
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
RESERVED RIGHTS REGARDING SHIPPING
We can not grant a refund if your item is in transit.
We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers. If you have an error in your delivery address, it will cause significant delays. These orders are non-refundable.
Once your order has been fulfilled, it's no longer possible to change the shipping address, please double check your address before placing your order.
For re-delivery of any returned orders due to incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to the corrected address.
MUNA reserves the rights to amend and change their shipping policy at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes MUNA to import the goods on his/her behalf. Further, the consignee/buyer agrees MUNA may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods, provided it is necessary.
Shipping Fees & Times
The estimated timelines for processing, transit, and final delivery are dependent on location and carrier.
Shipping fees are non-refundable. If you refuse any shipments from shop-muna.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
Please note: Please bear in mind that we cannot account for natural disasters, emergencies, etc with our delivery times and please be patient and check your tracking number for updates.
Pre-Order/ Out Of Stock
PRE-ORDER ITEMS: If your order includes any pre-order orders, we will ship your entire order once stock has arrived. You will find most estimated restock dates in the product title or description upon purchasing. Once stock has arrived, your order will be prioritised to ship out the next day at your chosen shipping speed.
YOUR ORDER
Order Confirmation
“I didn't receive my order confirmation or shipping notification”
Please check your junk email before messaging us. Often email programs flag online businesses as spam or junk, you can whitelist our emails to avoid any missed notifications in the future. If you still can't find your confirmation, please feel free to email us at info@shop-muna.com with your order details such as 'FULL NAME' and 'EMAIL' used to order so we can check our system to find it for you.